Multi-Year Accessibility Plan

As part of London Bridge's commitment to accessibility, we share our multi-year plan which outlines our strategy and actions that we have or will implement to prevent and remove barriers and to meet our requirements under the Accessibility for Ontarians Disabilities Act (AODA).

In accordance with the AODA's General Requirements, London Bridge has and will continue to implement policies and practices and training initiatives through the following actions:

  • Continue to provide training for our people on accessible customer service, implemented January 1, 2013
  • Implement a policy outlining our commitment to accessibility by January 2014
  • Finalize our statement on Commitment to Accessibility by January 2014
  • Provide training for our people on accessibility standards and human rights legislation, as it pertains to people with disabilities by January 1, 2015

In accordance with the AODA's Information and Communication Standard, London Bridge has and will:

  • Make all websites and content conform with Level AA of the World Wide Web Consortium Content Accessibility Guidelines (WCAG 2.0) by January 1, 2021, and ensure that any significant redesign of our current website complies with Level A of WCAG 2.0
  • Continue to provide and review our process for receiving and responding to feedback, implemented January 1, 2013
  • Ensure London Bridge notifies the public and provides, on request, accessible formats and supports for people with disabilities in a timely manner and at no additional cost by January 1, 2016

In accordance with the AODA's Employment Standard, by January 1, 2016, London Bridge will strive to ensure inclusive employment processes for recruitment, retention and development within the organization, including:

  • Notification of our commitment to accessibility and availability of accommodation
  • Provision of accessible formats and communication supports that take into account an employee's accessibility needs. Develop a protocol where agreement cannot be reached
  • Taking employees' disabilities and accommodation needs into account in respect of performance management and career development
  • Ensuring processes are in place to support employee / workplace accommodation requests following absences from work and during an employee's employment

The province of Ontario is working towards improving opportunities and making the province accessible for people with disabilities by 2025 through the development, implementation and enforcement of accessibility standards. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) provides a general framework for ensuring organizations and workplaces are accessible to people with a disability. We have aligned our multi-year accessibility plan with this framework.

Providing Feedback - Tell us how we are doing at meeting your needs or how we could improve.

At London Bridge, we welcome feedback, including feedback on our program and services for individuals with disabilities. Feedback can be provided through any of a variety of methods including telephone, e-mail and written submissions.

Regardless of the method, the feedback should include the name of the person providing the feedback as well as contact information. If you want to provide feedback, either positive or to express a concern that you would like a response to, please contact the Human Resources Department at 519 432-5606 or send us an email at info@londonbridge.com , by fax 519-432-5896, or by mail Attention: Accessibility at London Bridge, 550 Fanshawe Park Road East, London ON N5X 1L1.

Alternatively, you can submit feedback directly to the Centre Director at our centre locations and it will be forwarded to the appropriate person.